Privacy Policy
Effective Date: [06/03/2026] | Last Updated: [06/03/2026]
1. Introduction
Mind Brain Institute, Delhi (“we,” “us”, “our”) respects your privacy and is committed to protecting your personal and health-related data in accordance with Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable healthcare confidentiality standards.
This policy complies with the Digital Personal Data Protection Act, 2023 and applicable healthcare confidentiality laws, Mental Healthcare Act, 2017.
2. Scope
This Privacy Policy covers how we collect, use, disclose, protect, store, and process your data when you interact with our services,
whether in-person, online, or via telehealth.
3. Data We Collect
We collect only what is necessary for treatment, administration, and communications, including: Personal Identifiers: Name, age, contact details.
Health & Clinical Data: Medical history, mental health assessments,
diagnosis, treatment plans.
Digital Identifiers: IP address, device data, cookies on our website.
Sensitive health data is treated with heightened confidentiality.
Communication Data: WhatsApp number, chat records, call logs,and
appointment communication history.
4.Lawful Basis and Consent
1.We process personal data based on your explicit, freely given, and informed consent, which is obtained prior to collection.
2.You may withdraw your consent at any time, subject to applicable legal restrictions; however, such withdrawal may affect our ability
to continue providing services.
3.In addition to consent, we may process personal data to comply with legal obligations, for the provision of healthcare services, and
for legitimate uses permitted under Section 7 of the DPDP Act.
5. Purpose of Data Processing
We may use your data for: Providing clinical care and consultations. Appointment booking and reminders. Billing and insurance claims. Quality improvement, analytics, and internal reporting. Complying with legal and regulatory obligations.
6.Use and Sharing
We do not sell or lease your personal data to third parties.
We may share your data with:
Medical professionals involved in your care (with your consent).
Regulatory or law enforcement authorities, when required by law. Any third-party service providers (e.g., IT support) will be bound by confidentiality and data security obligations.
Information may be disclosed without consent where necessary to prevent serious harm to the patient or others or when mandated by law (Section 23 – Mental Healthcare Act, 2017).
7.Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data against loss, theft, misuse, or unauthorised access.
8. Retention of Data
Medical records shall be retained for a minimum period as required under medical and legal guidelines (generally 3–7 years or longer in medico-legal cases).
9.Your Rights
Under applicable law, you have rights, including but not limited to:
Accessing your data.
Correcting inaccuracies.
Withdrawing consent.
Requesting deletion (subject to legal obligations).
For requests, please contact our Data Protection Officer (details
below).
You have the right to nominate a representative to exercise rights on your behalf as per the Mental Healthcare Act, 2017.
10. Cookies & Tracking
Our website may use cookies or similar technologies. You can manage cookie preferences via your browser settings.
11. Children and Minors
Our services are intended for adults. To provide services to minors, consent of the parent/legal guardian is required. Processing of minor data shall occur only with verifiable parental consent.
12. Grievances & Contact Information
If you have questions, complaints, or privacy concerns, you may
contact: Dr. Anuranjan Bist, Mind Brain Institute: A-1/288 First Floor Safdarjung Enclave New Delhi 110029
Email: info@mindbraintms.com Phone:+91-9971774999
13. Changes to this Policy
We may update this Policy. The latest version will be posted on our website and notified to you where appropriate.